Customer Success Executive

The Role:

  • Central London

  • £30,000 bases salary + OTE

  • Collaborative, open minded social culture and office environment

  • Huge opportunity for learning and growth, clear progression plan

  • 2-week industry leading role-specific training

As a Customer Success Executive, you will be the voice of our clients customers within the company. Your role will be to ensure customer satisfaction, retention and long-term success by building strong relationships and providing exceptional support. You will deliver a ‘first class’ customer services and help them maximise the value of our clients services while identifying opportunities for growth.

 

About the Client:

Our client is a high-growth cybersecurity company, providing vulnerability management solutions to over 2,500 customers globally. With cyberattacks increasing every year, they help businesses to effortlessly solve their cybersecurity problems, making it easier to protect data and not get hacked.

Their innovative security monitoring platform has revolutionised how customers monitor and protect themselves from cyber treats. Their simple cloud-based solution continually scans digital assets, identifies vulnerabilities and offers proactive threat response.

Their impressive growth has been recognised in Deloitte’s Technology Fast 50, ranking them as one of the 50 fastest-growing technology companies in the UK. They have grown 836% over the last 4 years and are looking for a Customer Success Executive who can supporting their growing customer base.

Partnering within a range of different industries including market leading high street retailers, national car manufacturers and companies such as British Red Cross, Hill & Smith and Ravelin. They enable customers to protect their data and automate processes, whilst reducing costs and risk.

 

About you:

  • A strong “customer first” attitude, with a friendly and service-oriented approach.

  • Strong communicator, with a desire to build long-term customer relationships.

  • Strong organisational and time-management skills.

  • Flexibility to adapt to changing priorities and deadlines.

  • Strong interpersonal skills and the ability to collaborate effectively.

  • Ability to prioritise and manage workloads effectively to meet KPIs.

 

Apply Today